GENERAL CONDITIONS OF SALE
This document establishes pre-contractual information regarding contracts concluded remotely, through the address www.lagardoparral.com referred to in article 4 of Decree-Law no. 24/2014 of February 14, and all subdomains, applications digital or sub-websites. The registered trademark Lagar do Parral, its domain www.lagardoparral.com is owned by Azeites do Parral, Lda with headquarters in Parral, Mailbox 7304, 7540-055 Santa Cruz - Santiago do Cacém, legal entity no. 506731588, of henceforth referred to as Lagar do Parral for short.
Lagar do Parral reserves the right to freely modify this pre-contractual information in order to adapt it to applicable legislation, without the need for any prior notice, advising users to check it frequently.
Both browsing and purchasing through the website and/or digital applications presuppose acceptance of the present information and practices described in this document and the Exchanges and Returns. Online sales are valid and applicable to the territories of Mainland Portugal, the Azores and Madeira Archipelagos and countries belonging to the European Union.
INTRODUCTION
Sales made through the online store www.lagardoparral.com presuppose acceptance, by the Customer, of the General Conditions of Sale that are established in compliance with the legislation applicable to the e-commerce sector in general.
Lagar do Parral is not responsible for any facts arising from the unavailability of the website, whatever its duration, and also reserves the right to restrict access to some areas of the website for technical reasons or to comply with legal obligations.
SITE TERMS OF USE
The Customer must be at least 18 (eighteen) years old to create an online account and make purchases on the website www.lagardoparral.com, under the commitment that all information relating to their identification and other data necessary for carrying out and processing the respective order are true, updated and complete. The Customer must use the website www.lagardoparral.com in compliance with applicable legislation.
AVAILABILITY OF PRODUCT(S) ARTICLE(S)
Online marketing does not effectively guarantee the real-time existence of stock available at the time of purchase, given the fact that we are dealing with a production that is seasonal, in the case of soaps the manufacture is completely artisanal, we also have the situation of handicrafts coming from small artisans, we appreciate your understanding regarding delivery time.
If the desired product(s) and/or item(s) are not available, whether permanent or temporary in nature, and whose delivery forecast exceeds the time referenced in the online store, Lagar do Parral will immediately notify you. with the customer, via telephone or electronic contact, indicating the expected date for the respective replacement. According to the information provided, it will be up to the customer to decide whether to continue or cancel the respective purchase.
The product(s) and item(s) made at the customer's request, personalized in accordance with the customer's specifications, are excluded from the right to exchange, return and refund
Please be advised that some items available in the online store are subject to order from the supplier, whose delivery times communicated are estimates, for which Lagar do Parral is not responsible for delays that may occur in orders.
SHIPPING AND DELIVERY
Whenever the necessary conditions for the delivery of the items in a single shipment are not met, whether due to delay or momentary unavailability of a portion of the order, Lagar do Parral will carry out a phased delivery, with the customer being informed in advance by email.
Shipping of product(s) and item(s) whose stock allows immediate delivery will be made on the next business day, with delivery expected for mainland Portugal in 2-3 business days. With regard to international shipping, despite the order being dispatched on the next business day, the reception time depends on the region and country, whose time window ranges from 5 to 30 business days.
Without prejudice to the provisions of the previous clause, regarding the availability of the item(s) and, unless extraordinary circumstances occur, orders will be sent within the date set out in the Shipping Confirmation, provided by Lagar do Parral in the purchase process. .
However, delays may occur for the reasons mentioned below:
- Personalization of the article(s);
- Special article(s);
- Unforeseen circumstances or delivery zones.
If, for any reason, we are unable to meet the delivery date, we will inform you of this circumstance by setting a new date.
In the event that it is not possible to meet the delivery date, set out in the Shipping Confirmation, Lagar do Parral will immediately communicate with the customer, via telephone or electronic contact, indicating the expected date of the new date. Any delay in the dispatch of the product(s) and item(s), in relation to the estimated dates presented, does not entitle the customer to any compensation.
Lagar do Parral only dispatches orders on working days. Therefore, neither weekends nor holidays are taken into account when estimating delivery of orders. In any case, estimated delivery dates are indicative only.
Upon delivery, the customer must check that the packaging is in perfect condition. In case of deformity, visible defect or error in the requested product, you must refuse to place orders with the transport company's courier, filling out the form intended for these cases, noting the problem.
For the purposes of these conditions, it will be understood that the “delivery” has taken place or that the order has been delivered, when signed by the person responsible present at the agreed address.
Lagar do Parral does not deliver to PO Boxes.
IMPOSSIBILITY OF DELIVERY
Delivery of the item(s) will be made to the address indicated at the time of purchase. In the event that delivery does not take place, due to the absence of someone responsible for receiving it, due to the characteristics of the delivery location or due to the volume and weight of the order, the carrier will issue a warning note or will contact you to coordinate the day and time of the new delivery.
If delivery on the agreed date or address is not possible in advance, the customer must notify Lagar do Parral as soon as possible in order to establish a new delivery agreement.
If the order is returned to Lagar do Parral, for reasons that did not allow for delivery - absence at the address, lack of collection, insufficient/incorrect address or other reasons resulting in customer error - Lagar do Parral is not responsible for reshipment costs. The fees and costs for resending the item(s) are applied to the customer on the second shipping/delivery attempt.
COLLECTION IN STORE
In the shopping cart Checkout, Shipping and Billing Data option, the option of collecting the order in the physical store is available at the customer's free will, without inherent shipping costs.
Lagar do Parral undertakes to inform the customer, via electronic contact, of the availability and possible date for collecting the order. The customer must be accompanied by the invoice or Purchase Order inherent to the purchase, in digital format or printed copy. As a safeguard, Lagar do Parral reserves the right to demand the delivery of a copy of the invoice or Purchase Order, duly signed by the customer, upon collection.
All orders marked for collection in the physical store are safeguarded for a period of 15 days, counting from receipt of notice of availability.
PURCHASES AND PAYMENTS
To make purchases through our online store and, after selecting the desired item(s), Lagar do Parral requires the customer to register in advance and obligatory, which implies the need to fill out the form available at the cart checkout and the express acceptance of this legal information, available for consultation on the website www.lagardoparral.com
To optimize security, all purchase transactions take place within a strict framework of confidentiality and encryption in accordance with the SSL protocol.
If in the long term the customer wishes to make more purchases in our online store, they should choose the “Login” option, having associated a password with the email indicated in the form, which will allow them to save billing, shipping and contact details, as well. for future purchases, access the account with the combination of said credentials.
Our Online Store supports the following online payment methods:
• MBWay
• Multibanco Reference
If you prefer to pay by Multibanco, the online store will send an entity, a reference and the value of your order to your email, which you can pay at any ATM (or Homebanking). Ex:
• Entity: 10363
• Reference: 000 000 001
• Amount: €00.01
The payment data generated, referring to each order, has a deadline of 3 days following the date on which it was generated. If payment is made after the expiration date, the customer must inform us of the situation immediately, with the decision on validating the purchase being reserved to Lagar do Parral, even if expired ATM data allowed payment.
After using the ATM reference, an email is automatically sent to the customer and to Lagar do Parral, indicating that the payment was made successfully.
PRICES AND PAYMENT
The prices of items in the online store are those stipulated at each time (except for typographical errors), which include the applicable VAT rate, in accordance with the legislation in force at the time of purchase, but not shipping costs. .
The total amount payable for the order covers the sum of the value of the item(s) with the VAT rate applied, additional services (if any) and delivery fee.
Lagar do Parral undertakes to make all necessary efforts to minimize errors in the price list of our items, however, in the event of an incorrect price(s) of the item(s) ordered, , Lagar do Parral will inform the customer as soon as possible, leaving it at the customer's discretion to decide whether to cancel or adjust the total of the respective purchase, if the price is higher. If the price of the product is lower than the advertised price, Lagar do Parral will refund the difference.
If it is impossible to contact the customer, Lagar do Parral reserves the right to cancel the order, with the customer being reimbursed in full for the amount paid, without being entitled to any type of compensation for cancellation.
Lagar do Parral declines any obligation to supply item(s) whose price is found to be incorrect, due to an obvious and unequivocal error, even if Shipping Confirmation has been carried out.
Lagar do Parral clearly provides the total price of each product on its website, including fees and taxes, additional transport charges, postal or delivery costs or any other charges that may apply.
Lagar do Parral cannot be held responsible in the event of a computer, manual, technical, or any other error occurring, which causes a substantial, unforeseen change in the sales price to the public appearing on the website www.lagardoparral.com, for that in cases where this is exorbitant or manifestly derisory, the purchase order will be considered invalid and canceled and the Customer will be informed of this fact.
The prices and products available on the website www.lagardoparral.com, as well as promotional campaigns and offers, are only valid for purchases made through the website www.lagardoparral.com, and may not coincide with those practiced in physical stores, except for promotions expressly indicated on the online page.
With the exception of the previously established clauses, the price(s) of the item(s) may be changed at any time, without the need for prior notice and, without the changes affecting the orders for which Lagar do Parral, you have already sent an Order Confirmation.
In case of suspected fraud in the payment process, Lagar do Parral reserves the right to postpone the order, until the suspicion is clarified.
PRODUCT INFORMATION
Lagar do Parral reserves the right to modify at any time the information and commercial offer presented regarding: Products, prices, promotions, commercial conditions and services.
Every effort has been made to ensure that the information presented in our online store is free from typographical errors and whenever these occur, Lagar do Parral will correct them as soon as possible.
In the event that the photographs of the item(s) do not correspond to the information described, we ask that you contact Lagar do Parral to clarify any doubts.
The photographs of the items available in the online store are as accurate as possible, in order to identically reproduce the product(s) and item(s) as they actually are. However, we draw attention to the slight differences between the photographs and the final product(s) and article(s), which may occur because they are natural and artisanal products, a consequence of the difference in raw materials and production process. .
If the information presented does not correspond to the real characteristics of the product(s) and article(s), the customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The catalog of items sold in the Lagar do Parral online store is independent of the physical store(s), both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing.
The brands and names of the items, possibly used in the online store, are the property of the respective companies or companies.
Navigation and consultation of information published in the online store www.lagardoparral.com, by users, is completely free, without binding any commercial or professional relationship between them.
NON-PERSONAL DATA
All information, communications and other material data, sent through our online store, electronic contact or direct sending to the Lagar do Parral address, which do not constitute identification of the natural person, will be considered non-confidential data, exempt from the protection covered in the privacy policy. privacy and data protection.
Lagar do Parral reserves the right and freedom to use or reproduce ideas, concepts, know-how or techniques contained in the information sent, regardless of the purpose, including the development, manufacture or commercialization of new articles.
Under penalty of resorting to competent legal means against anyone who acts otherwise, the information and content sent by customers must respect complete legality, especially under the terms of Copyright.
INTELLECTUAL AND INDUSTRIAL PROPERTY
When accessing the Lagar do Parral online store, the user is granted a limited license to use that website, non-exclusive and only for their private use, regarding the content of the website.
The online store is protected by Copyright and Related Rights and Industrial Property Rights, as well as all of the elements that make it up (such as brands, logos, photographs, images, illustrations, texts, video clips, etc.) are the exclusive property of Lagar do Parral or suppliers/partners who authorized their publication, the only entities authorized to use Intellectual Property Rights and associated personality rights, this not granting any license, nor any right to the user other than to consult the website.
The reproduction of any documents published in the online store is only authorized for exclusive information purposes, for strictly personal and private use. Any reproduction or representation, in whole or in part, of the website or any of the elements that make it up, on any medium whatsoever, and in any form whatsoever, for other purposes, including commercial purposes, is expressly prohibited.
EXCLUSION OF WARRANTIES AND LIABILITY
The user acknowledges and accepts that the use of the website is their sole and exclusive responsibility.
Lagar do Parral does not control, in general, the use that users make of the website and, in particular, does not guarantee that users use the website in accordance with the Law, these conditions of use, morality and good customs generally accepted in public order, nor that they do so diligently and prudently.
Lagar do Parral does not guarantee or represent that this website and or any of the materials offered on it will be accurate, reliable, correct, useful, provided in a timely manner, uninterrupted, secure, free from defects or error-free.
The website and all materials offered therein are intended for general customer information purposes only. Neither the website nor any materials are intended to constitute (and do not constitute) the practice of advice or the provision of content, data, software, information, products and/or services. Any mentions of professionals or information (including, but not limited to, their contents and results) contained in or provided through the website are intended for general customer information purposes only and do not imply endorsement by Lagar do Parral or that this, have any association with these professionals.
Lagar do Parral will only be responsible for damages that the user may suffer as a result of the use of the website when these are attributable to an intentional act of the latter, recognizing and accepting the user that the use of the website and the services offered is carried out under their entire responsibility and risk. In jurisdictions that do not allow the exclusion and limitation of certain warranties, Lagar do Parral's liability will be limited to the extent permitted by Law.
> Resolution
Without prejudice to liability for damages that may result, Lagar do Parral may, immediately and without the need for prior notice, resolve and terminate its relationship with the user, interrupting their access to the website or services. corresponding services, if it detects use of the same or any of the services linked to it contrary to the applicable conditions.
> Changes
Lagar do Parral may, at any time and without prior notice, change the presentation and configuration of the website, as well as these conditions or, where appropriate, introduce new conditions of use by publishing them on the website, in order to may be known by the user when accessing it and before using it.
The use of the website, once applicable changes have been made, will mean acceptance by the user of the aforementioned modified conditions.
GOVERNMENTAL LAW AND JURISDICTION
In Portugal, Portuguese Laws apply, with the parties submitting to the exclusive jurisdiction of the Portuguese Courts.
Terms and conditions
The marketing of the products found on this website is carried out by the following entity:
Azeites do Parral, Lda.
Parral, Mailbox 7304
7540-055 Santa Cruz
Santiago do Cacem
Portugal
NIPC: 506731588
Commercial Registry Office of Santiago do Cacém
CONSUMER INFORMATION
> Food products
If you have any questions regarding the consumption of any of our food products, we recommend that you consult your doctor or nutritionist.
> Soaps
Standard instructions for use associated with normal and predictable use and this type of product.
For external use only. It should not be used around the eyes, mucous membranes or on broken skin.
In case of irritation, discontinue use. Any serious undesirable effects must be reported to the competent authority and the Poison Information Center.
